Terms & conditions
Last updated November 2026
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The service
Prime operates a telehealth platform that connects you with independent, licensed physicians and partner pharmacies and laboratories. Prime does not itself practice medicine or pharmacy.
Membership and billing
The Prime Membership bills $149 per month until cancelled. Medication, if prescribed, is billed separately at the price shown at checkout.
Cancellation and refunds
You can cancel your membership at any time from your account. Prescription medications cannot be returned once shipped; contact the care team about any issue with an order.
Eligibility
You must be 18 or older and located in a state where Prime operates. Treatment decisions are made solely by your physician.